Who do I contact if I have an issue the day of my rental?

 For situations that require emergent maintenance assistance on the weekends or after 3:00 pm Monday-Friday, please call the Winona Police Department Dispatch at 507-457-6492. They may need to call out maintenance staff if the renter is not able to gain access to the rental space, if there is an issue with the power/electrical, or if there are other maintenance emergencies that cannot wait until the next business day such as an overflowing toilet, water leaks, etc. Call-out fees may apply for non-emergency related items.

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1. Do I have to have make a damage deposit?
2. How do I reserve a pavilion/shelter or a lodge?
3. What is the refund policy for cancellation or bad weather?
4. How do I get/return the key for my rental site?
5. Can I stay overnight in a lodge?
6. Can I put up a canopy or have inflatables at my site?
7. Is alcohol or smoking allowed in/on city facilities?
8. What am I expected to do for clean-up after using the facility?
9. Is grilling allowed and are there grills available at my park facility rental site?
10. Who do I contact if I have an issue the day of my rental?
11. Are decorations allowed?
12. When is the shelter available for me to use on the day of my event?
13. Can I change my rental after I pay for the shelter and a permit is issued?
14. Are there restriction on catering?
15. What is included in my rental?
16. What activities do I need a City permit for?